J.D. Power and Associates 2009 Cordless Drill/Driver Study
Craftsman Professional ranks highest in satisfying customers with cordless drills/drivers, according to the J.D. Power and Associates 2009 Cordless Drill/Driver Study with a score of 806 on a 1,000-point scale. The study measures customer satisfaction with cordless drills/drivers based on evaluation in six key factors; drill performance, ease of use, battery performance, price, versatility of the battery platform in supporting other power tools and warranty.